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General

We usually announce new releases via our newsletter at least one day before they go on sale. On the day of the release, we make an announcement on Instagram (@thepixelempire) and Twitter (@ThePixel_Empire).

99% of the time our limited edition products will not be restocked. However, there are always exceptions. Just drop us an email or sign up for the 'Notify me if this product is restocked' on the product page.

Products

No. We do not offer frames with our designs.


Any frames that you see are used strictly for presentation purposes only. Luckily, every size that we offer is a common frame size that can purchased online or at your local frame store.

Posters

Our 11x14 & 11x17 inch designs are printed on Epson Semi-Gloss 80 lbs paper.
All other size posters are printed on a wide format Semi-Gloss Photo Premium Paper. 

Canvases

Canvas products are printed on a high-grade poly-cotton blend canvas and stretched over a hard, high-density wood fiberboard. Two plastic hinge hooks are mounted on the back of each canvas for hanging.

Apparel

All Pixel Empire apparel is printed using a super high tech digital print technique called Direct to Garment printing. We use the best machines in the business to ensure an extremely high quality print that knocks our competition out of the water!

We use the following garment brands for each apparel product types:

T-Shirts - Bella+Canvas 3001

Hoodies - Hanes F170

As long as the poster isn't a limited edition product, we absolutely can print any design at any size you request.

Shipping

 We offer FREE SHIPPING on orders over $60!

Order Processing / Turnaround Times:

Posters: 1-2 business days

Canvases: 2-4 business days

Apparel: 2-5 business days

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United States Shipping Rates

Posters

First Class Mail (2-5 Days) = $3.00

Priority Mail (1-3 Days) = $6.00

Apparel

First Class Mail (2-5 Days) = $4.00

Priority Mail (1-3 Days) = $8.00

__________________________________________
Canada Shipping Rates

Posters

First Class Mail International (6-11 Days) = $6.00

Priority Mail (1-3 Days) = $20.00

Apparel

First Class Mail (6-11 Days) = $8.00

Priority Mail International (3-7 Days) = $35.00

__________________________________________

The Rest of the World Shipping Rates

Posters

First Class Mail International (1-3 Weeks) = $6.00

Priority Mail International (6-11 Days) = $40.00

Apparel

First Class Mail (6-11 Days) = $10.00

Expedited DHL Express (1-6 Days) = $35.00

__________________________________________

Some international countries will have added taxes, duties, and VAT. This is the buyer's responsibility, so make sure you know your country's import rules before purchase.

*Posters, Canvases, & Apparel all ship separately.

For shipments outside the US, your order may be subject to VAT (Value Added Tax), import duties and taxes, which are levied once your package reaches your country. Pixel Empire ships your package DDU (Duties and Taxes Unpaid), and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. 

If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office. Unfortunately, Pixel Empire is not able to request for your order to be shipped by a specific carrier. Carriers are determined for each order by package weight and product shipping restrictions.

Depending on what combination of products you purchase, you're order may arrive in multiple packages? So don't be alarmed if you order a poster and a t-shirt and one arrives a day before the other.

Order Processing / Turnaround Times

Posters - 1-2 business days

Canvases - 1-4 business days

Face Masks/Apparel - 7-12 business days

Please note that COVID-19 may affect turnaround times. We promise to be transparent and update you about your order.

If your order is shipping outside of the United States, we unfortunately have limited tracking updates until your order has arrived in the deliverable country.

Returns & Exchanges

We are so confident in our products that we offer a risk-free 90-day satisfied guarantee.

Buying items online can be a scary task, so we want you to realize that there is absolutely ZERO risk in buying something and trying it out.

If you don't like, no hard feelings. We'll make it right.

Please contact us if you need any assistance.

If you message us within 24 hours of your purchase we can modify your order unless it has already been shipped.

Our Pixelbots don't often make mistakes when creating your products, but if they do, we promise to make it right.

If you received a damaged or incorrect product, contact us within 14 days of receiving your order and we will take care of the issue, free of charge.

Please include a photo of the item(s) as well as your preference for a refund or replacement.

We pride ourselves on our customer service and will do everything in our power to make you 100% satisfied.

Contact Us if you would like to modify your order and we will do our best to help you.

Some products on our site will ship from different locations, despite being placed in the same order. For instance apparel products will ship together, but will be separate from your phone case, poster, and canvas items.

If you feel like something is missing, let us know in the Contact Page.

Payments & Discounts

Your payment will be charged as soon as you submit your order. Since each item is made to order, we do require payment up front.

We do our best to display the correct currency based on our customer's location.

However, during checkout the currency reverts to USD. We assure you that all currency conversions are always up to date and that the amount is the exact same. We apologize for any confusion.

We sure do. You can purchase Gift Cards HERE.

Gift cards are delivered by email and contain instructions to redeem at checkout. Our gift cards have no additional processing fees never expire.

Unfortunately we only allow one coupon per order - our codes are not stackable. 

However, Pixel Rewards Members can add many FREE products and Free Shipping in addition to using a discount code. If you're not a Rewards Member yet, you can join here.

We do our best to display the correct currency based on our customer's location.

However, during checkout the currency reverts to USD. We assure you that all currency conversions are always up to date and that the amount is the exact same. This change in currency explains the difference in total. We apologize for any confusion.

Include a helpful and informative answer to the frequently asked question here.

Artists

You can submit designs or collections of work HERE.

Once we receive your design submission we will send it to our Pixelbots to analyze. We'll then get back to you within a week to let you know if they approve your design or not. If approved we'll create a unique storefront for you to sell your designs on posters, apparel, phone cases and more. Join us and begin selling your designs today.

We are lucky enough to have artists from all over world. Our artist vary from professional Illustrators to extremely talented students.

We encourage you to look at our ARTIST page and browse our diverse collection of artists.  

Pixel Rewards Program

This is our way of showing our appreciation. You’ll earn Pixels (points) for activities on our site, like referrals and purchases. You can use them to earn discounts, free products, and even a free one-of-a-kind custom poster, based off of anything you want.

Your point balance (and what you can spend those points on) can be viewed on your Account Page or the Pixel Rewards page.

On your Account Page select the tab called Unlock Rewards. Here you’ll see all the rewards we offer. If you have enough Pixels, you can redeem them for a reward.

Approved: These Pixels can be redeemed on rewards immediately

Pending: These Pixels are needed to be verified before you can redeem them. This typically applies to purchases and referrals

Cancelled: These Pixels will not be added to your account. For example, this will happen if you cancel a purchase (the Pixels will change from pending to canceled)

Your pending Pixels will become canceled and will be removed from your account.

You, or someone you referred, canceled or returned a purchase.

It can sometimes take a few minutes for us to process your activity and provide your Pixels.

Not directly - please redeem your points for a voucher which can then be applied during checkout.

The biggest reward we offer is a Custom Poster for 10,000 Pixels. If you unlock this reward, we will design a one-of-a-kind poster based on any fandom, show, movie, etc. that you want. We'll pour our heart and soul into this design and make sure you are 100% satisfied with this unique piece of art. We have 40+ designers with a huge variety of styles for you to choose from.

Didn't find what you were looking for? Contact Us